Twelve-Part Workforce Resilience Webinar Series by 
Dr. Bryan Sexton
Beginning Thursday, January 11, 2017 | 1:30 p.m. – 2:30 p.m. CT

Before we care about quality, we have to care about our work, and before we can care about our work, we have to take better care of ourselves.  Where are the role models for resilience and self-care in healthcare?  The clear consensus in the peer reviewed literature is that burnout levels in healthcare workers are reaching the breaking point.  Against the backdrop of healthcare reform, new technologies and economic uncertainty, our resilience is even further compromised. 

Quality improvement efforts frequently ignore the need to make sure that caregivers are ready for the next big initiative, and rarely do they first build up the resilience of staff before expecting even higher levels of quality and safety to be delivered. For some, jumping into innovation is a reasonable first step.  But for many individuals and work units, there needs to be a focus on the caregivers, and their needs, to build capacity and bounce back from burnout, before providing the training and the tools to improve quality in a sustainable way. 

In this 12 month webinar series, we have combined the science of enhancing workforce resilience with practical tools and strategies for building and maintaining a resilient workforce.  The series will offer one hour of continuing education credit for each webinar, as well as tools and additional resources for practical use (for yourself and your colleagues) in your work setting. Register for the series here. If you would like to import the series to your calendar, please follow the instructions here.

January 11, 2018 - Prevalence & Severity of Burnout: Workforce Resilience as Care Quality
Given by: Dr. J. Bryan Sexton
Content: To combine findings from organizational culture, worker productivity, and emotional exhaustion with recent trends in spiking levels of burnout in healthcare workers. Burnout and work-life balance vary at the work-setting level; their assessment and remedy must also take place at the work-setting level.
Objectives: To succinctly identify and explain how increases in stress at the societal and nursing-unit levels impact care quality and self-care in general. 

Measure unit-level norms that enhance vs. hinder work-life balance

February 8, 2018 - Positive WalkRounds: Leader Rounding to Identify What is Going Well – Links to Quality, Culture and Workforce Resilience (tool provided) 
Given by: Dr. J. Bryan Sexton
Content: Here we discuss an institutional intervention to enhance workforce resilience.  Using case studies, we will demonstrate traditional WalkRounds to identify deficits, vs. positive WalkRounds to identify bright spots, and how each contributes uniquely to quality and safety – but also to workforce resilience.
Objectives: To understand the nuances of an executive visit: framing the issues, pacing the change, setting the expectations and accountability. 

To participate and provide coaching to frontline workers engaged in quality improvement. 

Learn how to plan, demonstrate and evaluate the nuances of an executive visit.

March 8, 2018 - Healthcare Worker Resilience, Work Life Integration, and Burnout
Given by:  Drs. J. Bryan Sexton & Carrie Adair
Content: We will summarize the literature, covering existing vs. emerging trends and topics, and provide participants with an opportunity to do a real-time self-assessment with feedback about their current state of resilience.  New findings of burnout and work-life balance acting like group norms is introduced and discussed.
Objective: To identify best evidence for metrics of resilience, how to interpret them and how they often act as a group norm, in addition to individual differences. 

April 12, 2018 - Enhancing Resilience: Three Good Things (tool provided)
Given by: Dr. J. Bryan Sexton
Content: This Resilience Intervention provides you with a structured opportunity to cultivate positive experiences by reflecting on them for a couple of minutes just before bedtime.  By savoring good moments from earlier that day, we see improvements in resilience, sleep quality, work-life balance, and even depression.
Objective: Facilitate resilience building for themselves and for their colleagues through the use of a positive psychology intervention that enhances resilience through the savoring of positive emotion by practicing Three Good Things.

May 10, 2018 - Enhancing Resilience: Practicing Safe Stress and the Science of Sleep
Given by: Dr. J. Bryan Sexton
Content: Recognize, anticipate and respond to human limitations associated with sleep deprivation.
Objective: Describe Robert Sapolsky and Mathew Walkers’ research into stress and sleep deprivation, the use of MRI data to track acute sleep deprivation and its impact on memory, mood, and performance.

June 14, 2018 - Collaboration vs. Dealing with Difficult Colleagues: Assessing, Understanding and Improving Teamwork in a Clinical Area Near You
Given by: Dr. J. Bryan Sexton
Content: Describe what leads to and results from various teamwork practices and tools using the TEAMSTEPPS model, tools, and related research.
Objective: To use and teach the TeamStepps principles of conflict resolution in dealing with difficult colleagues; conflicts are a primary source of burnout.

July 12, 2018 - Relationship Resilience: The Science of How Other People Matter (tool provided)
Given by: Drs. Carrie Adair & J. Bryan Sexton
Content: Describe meaningful relationships as a health behavior, and the lack of them as a health risk in many life domains, including longevity, satisfaction at work and in life, as well as sleep quality and immune system function. 
Objective: Practice Active Constructive Responding to engage others in conversation by reacting positively, being interested, and caring about the news they share with you to enhance the well-being of the speaker and the listener.

August 9, 2018 – Science of Mindfulness 
Given by: Drs. Carrie Adair & J. Bryan Sexton
Content:  To review research on mindfulness from Harvard psychologist Ellen Langer.  
To review mindfulness techniques that draw new distinctions, rather than mindlessly follow old ones, and to review the literature on burnout and resilience as it relates to the higher levels of control, satisfaction, and health that are achieved through mindfulness.
Objectives: To learn and practice techniques of mindful learning as it relates to caregiver communication.

To learn and practice techniques of mindfulness as it relates to caregiver burnout and job satisfaction.

September 13, 2018 - Psychological Safety: The Predictive Power of Feeling Supported When Things Go Wrong
Given by: Dr. J. Bryan Sexton
Content: To discuss and demonstrate unique psychological safety leadership behaviors that can be practiced quickly and easily to provide safe environments for healthcare workers to express their concerns, comments and be able to say, “I don’t know.”
Objective: Discuss the essentials of applied psychological safety and its impact on organizational learning and culture.

October 11, 2018 - Science of Wow: Cultivating Awe and Wonder as a Resilience Strategy
Given by: Dr. J. Bryan Sexton
Content: To discuss and demonstrate the benefits of the emotion of awe, including increased life satisfaction, greater sense of meaning, and a desire to connect with others.  Highly visual and image driven webinar.
Objective: Discuss the essentials of awe and the role that awe plays in healthcare workers, as this is one of the first emotions to be diminished when burnout takes hold.

November 8, 2018 - Enhancing Resilience: The Science and Practice of Gratitude (tool provided) 
Given by: Dr. J. Bryan Sexton
Content: This Bite Size Resilience (BSR) tool provides you with a structured opportunity to learn about and express gratitude toward one or more people of your choosing.  Interestingly, expressing gratitude is surprisingly good for our resilience, and this particular BSR can be repeated up to 6 times in a single year. Through expressing gratitude, we learn more about our vital connections to others, often in surprising and meaningful ways, and we see improvements in resilience, sleep quality, and depression.
Objective: Demonstrate and complete resilience-building intervention for themselves and for their colleagues through the use of a simple gratitude cultivating exercise that enhances resilience, increases happiness, decreases depression, and improves sleep quantity and quality. 

December 13, 2018 - Enhancing Resilience: Survival of the Kindest (tool provided)
Given by: Dr. J. Bryan Sexton
Content: Using a variety of studies, we summarize the research to explain that there are powerful benefits to the altruistic person, and we provide a fun and meaningful tool to share with friends and colleagues.
Objective: Practice the resilience-building skills needed to engage others in conversation by reacting positively, being interested, and caring about the news they share with you.